Return & Refund Policy
EPOS World is operated under Thirtymins Group Ltd.
Company Number: 15318924
Website: www.eposworld.uk
This Return & Refund Policy explains how returns, refunds and exchanges are handled for products and services purchased from EPOS World.
1. Return Period
If you purchase a physical product from EPOS World online, you may request to return the item within 14 days of receiving your order.
After informing us that you wish to return the item, you must send the product back within 14 days.
Returned products must be unused, in good condition and returned with original packaging, accessories, manuals, cables and any included items where possible.
2. Faulty or Damaged Products
If your product arrives damaged, faulty or not as described, please contact us as soon as possible.
You may be asked to provide photos, videos or other evidence of the issue so we can check the problem and arrange the correct solution.
Depending on the situation, we may offer:
Repair
Replacement
Exchange
Refund
3. Non-Returnable Items
Some items and services may not be returnable once used, installed, activated or downloaded.
This may include:
Downloadable software
Activated software subscriptions
Website subscription services
Installation or setup services
Custom-configured EPOS systems
Products damaged after delivery
Products missing original accessories or parts
Products affected by misuse, incorrect installation or third-party changes
4. EPOS Hardware Returns
EPOS hardware such as tills, printers, cash drawers, card machines and accessories must be returned in suitable condition.
If the product has been installed, used, damaged, scratched, modified or returned without important parts, EPOS World may refuse the return or reduce the refund amount.
5. Software, Website and Digital Services
Software subscriptions, website subscriptions, downloadable software and digital setup services are generally non-refundable once the service has started, been activated, downloaded or work has begun.
If a service has not yet started, please contact us as soon as possible and we will review the request.
6. Return Delivery Cost
The customer is responsible for return delivery costs unless the product is faulty, damaged on arrival or incorrect.
We recommend using a tracked delivery service when returning products. EPOS World is not responsible for items lost or damaged during return delivery.
7. Refund Process
Once we receive and inspect the returned product, we will confirm whether the refund has been approved.
If approved, the refund will be processed back to the original payment method where possible.
Refund times may vary depending on the payment provider or bank.
8. Delivery Charge Refund
If the full order is returned under your cancellation rights, we will refund the standard delivery charge where required by law.
Extra delivery services, faster delivery upgrades or additional courier charges may not be refundable.
9. Exchanges
If you need to exchange a product, please contact us first. Exchanges depend on product availability and the condition of the returned item.
10. Warranty Support
Some products may include supplier or manufacturer warranty. Warranty cover depends on the product type and warranty terms.
Warranty does not cover misuse, accidental damage, poor network connection, third-party software issues, incorrect installation or unauthorised repair.
11. How to Request a Return
To request a return, please contact EPOS World with:
Your full name
Business name
Order number
Product name
Reason for return
Photos or videos if the item is faulty or damaged
Please do not send any item back before contacting us and receiving return instructions.
12. Contact Us
For return and refund enquiries, please contact EPOS World.
EPOS World
Operated under Thirtymins Group Ltd
Company Number: 15318924
Website: www.eposworld.uk
